Client Relationship Manager

Urbana, OH

Full Time

Experienced

Client Relationship Manager

Rittal LLC has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high efficiency, high-density power management, and climate control systems for industrial, data center, outdoor and hybrid applications.

As the Client Relationship Manager, you will act as the main point of contact for key customers to ensure needs and expectations are met. Perform account maintenance by handling customer concerns, account issues, and escalated support inquiries. Provide guidance and suggestions to the customer; identify and qualify new opportunities.

You will contribute by:

Primary internal contact for designated customers and/or market segments.
Manage all aspects of the customer relationship by working directly with assigned customers and Rittal staff.
Understand customer application and how Rittal can best support the customer. Globally and Locally
Evaluate, clarify, and validate the requirements of the customers.
Responsible for meeting satisfaction ratings of customers - understand the goals of each customer and Rittal’s performance to them.
Provide feedback to functional departments on performance and work to make improvements to processes to better service.
Drive on-time performance based on the requirements of the customer utilizing reports and tools.
Provide technical support by using advanced knowledge of products.
Process sample/consignment requests to generate new business using appropriate discretion and judgment.
Maintain and manage quality concerns of customers.
Assist in customer open order reports - expedite orders and coordinate shipping when necessary.
Use sales data to determine necessary inventory levels to meet customers’ requirements within the system and tools provided
Provide Customer Health Reports & Sales forecasts for Management
Assist in facilitating and maintaining all binding contracts with customers including maintaining pricing and inventory agreements.
Use C4C to manage quotation status and customer inquiries.
Participate in customer visits and audits as needed
Handle and prioritize multiple tasks and actions with appropriate levels of urgency
Other duties as assigned

What we are looking for:

Associate degree in Business, Marketing, or Communications preferred
2-4 years’ experience in a corporate or manufacturing environment
Must have experience & intermediate knowledge of Microsoft Office programs, including Outlook, Word, and Excel; experience with SAP is a plus.
Always maintain a professional demeanor and treat others with respect

What we offer is an opportunity to be a part of a team that increases the optimization and efficiency of our Global Company. Our goal is to create a safe work environment where our customers can trust us to deliver

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

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